Delete Your Account
We're sorry to see you go. Here's everything you need to know about deleting your GT360 account and what happens to your data.
How to Request Account Deletion
- 1Log in to your GT360 dashboard at app.shinygt360.com
- 2Go to Settings → Account
- 3Scroll to the "Danger Zone" section
- 4Click "Delete My Account" and type DELETE to confirm
- 5Your account will be scheduled for deletion in 30 days
- 6You can cancel anytime during the 30-day period by logging back in
Deleting Your Organisation
If you are the organisation owner, you can delete the entire organisation from Settings → Organisation → Danger Zone. This will:
- ✓Cancel all active subscriptions immediately
- ✓Deactivate all team members
- ✓Schedule all data for deletion after 30 days
Note: If other active team members exist, you must transfer ownership before deleting your personal account — or delete the organisation instead. You can transfer ownership from Settings → Organisation → Transfer Ownership.
What Happens to Your Data
The table below summarises what happens to each category of data after your deletion request is confirmed.
| Data type | What happens |
|---|---|
| Your profile (name, email, phone) | Permanently deleted after 30 days |
| Chat history | Deleted with your organisation's data |
| WhatsApp contacts | Deleted after 30 days |
| Invoices & billing records | Retained for 7 years (legal requirement) |
| Wallet balance | Forfeited — non-refundable |
| Active subscription | Cancelled immediately upon request |
30-Day Grace Period
After requesting deletion, your account enters a mandatory 30-day grace period. During this time:
- •You cannot log in or use the platform
- •Your data is preserved and not yet deleted
- •You can cancel the deletion by logging back in within 30 days
After 30 days: Your data is permanently and irreversibly deleted. This action cannot be undone.
Need Help?
If you have trouble accessing your account or need assistance with deletion, our support team is here to help.
support@shinygt360.com →