📊 Analytics & Reports
KPIs, engagement heatmaps, agent leaderboards, and campaign performance — all in one live dashboard that updates as messages flow.
< 3s
Dashboard load time (p95)
42
Default KPI widgets available
Live Dashboard
Every metric that matters, visible in seconds
The GT360 analytics home shows active conversations, pending queue depth, campaign delivery, and agent utilization in a single glanceable view.
- Real-time counters for open chats, unread, and SLA breach
- Campaign funnel: sent → delivered → read → replied
- Hourly refresh for intraday trend tracking
< 3s
Dashboard load time (p95)
42
Default KPI widgets available
29%
Handle-time reduction after leaderboard launch
4.7★
Avg. CSAT for top-quartile agents
Agent Leaderboards
See who resolves the most, fastest, and best
Per-agent scorecards track volume, handle time, CSAT, and first-contact resolution so team leads can coach with data rather than gut feel.
- Per-agent resolution rate and median handle time
- CSAT score linked to individual agent conversations
- Weekly digest email to every team lead
Engagement Heatmaps
Discover when your audience actually reads messages
Hourly heatmaps by day-of-week reveal the best send windows for each segment, directly informing when to schedule campaigns.
- Heatmap drill-down per segment and per template
- Overlay multiple campaigns for A/B comparison
- Export heatmap data to CSV for BI tools
18%
Average open-rate improvement after heatmap-guided scheduling
7
Dashboard views configurable per user role
See Analytics & Reports in action
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