Automation

✨ AI Bot

GPT-grade replies trained on your knowledge base, product catalog, and past conversations — escalates to a human agent the moment it should.

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94%

Answer accuracy on customer support Q&A benchmark

< 1.8s

Median AI response latency

Knowledge Base Training

Upload your docs once, answer questions forever

GT360 indexes your FAQs, help articles, product descriptions, and PDFs into a private vector store so the AI answers with your company's exact information.

Upload PDF, DOCX, CSV, or paste plain text
Auto-sync from Notion, Google Drive, or a URL list
Response grounded only in your content — no hallucinations

94%

Answer accuracy on customer support Q&A benchmark

< 1.8s

Median AI response latency

78%

Conversations fully resolved by AI without agent

4.6★

Customer satisfaction on AI-handled chats

Contextual Replies

The AI remembers the whole conversation, not just the last message

Multi-turn context window means the bot handles follow-up questions, clarifications, and topic changes gracefully — just like a trained agent would.

10-turn context window per conversation
Coreference resolution across turns
Tone calibration: formal, friendly, or brand-specific voice

Smart Escalation

Know when to hand over — and do it seamlessly

Configurable confidence threshold, sentiment detection, and topic triggers ensure the AI hands off at exactly the right moment with full context for the agent.