💬 Unified Chat Inbox
Every WhatsApp conversation in one shared inbox — auto-assigned to the right agent, with full context always visible.
73%
Reduction in first-response time
4.8★
Average CSAT after routing upgrade
Smart Assignment
Route every chat to the right agent instantly
Automated round-robin and skill-based assignment eliminates manual triage so agents start helping in seconds, not minutes.
- Rule-based routing by keyword, tag, or customer segment
- Auto-reassign on agent absence or SLA breach
- Real-time queue visibility for supervisors
73%
Reduction in first-response time
4.8★
Average CSAT after routing upgrade
2.1s
Median handle time with context panel
91%
First-contact resolution rate
Full Context
Every message, note, and tag in one thread
Internal notes, contact history, and CRM attributes live alongside the conversation so agents never ask the same question twice.
- Pinned internal notes visible only to the team
- Contact profile panel with order history and tags
- Conversation labels for quick status filtering
Team Collaboration
Hand off chats without dropping the ball
Supervisors can monitor live, whisper to agents, or take over a conversation with one click — no context is ever lost in the transfer.
- Live conversation monitoring dashboard for team leads
- One-click escalation to senior agents
- Transfer notes auto-attached on handoff
38%
Fewer escalation errors after launch
12,480
Chats handled per day (top customer)
See Unified Chat Inbox in action
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